Tag App Support

Welcome to the Tag App Support Center. We are committed to helping you have a smooth experience with Tag, You’re It. If something isn’t working, you have questions about your account, or you need technical help, you’re in the right place.

Frequently Asked Questions (FAQ)

How do I reset my password?

If you forgot your password, open Tag, You’re It and tap “Forgot password” on the sign-in screen. Enter the email address on your account. We’ll send a secure link you can use to reset your credentials. Check spam or promotions folders if you don’t see the message within a few minutes.

The app is crashing or freezing. What should I do?

Most performance issues improve after a few quick checks. Try these in order:

  • Force close the app completely, then open it again.
  • Open the App Store or Google Play and confirm you’re on the latest version of Tag, You’re It.
  • Restart your phone or tablet.
  • Make sure you have a stable internet connection (Wi-Fi or cellular).

If the problem continues, email us using the contact section below and tell us what you were doing when it happened.

How do I delete my account and data?

Full instructions, including what gets deleted and how to request removal if you can’t sign in, are on the Delete your account page. The short version: open the app, go to Settings → Delete account, type your username to confirm. We process requests in line with our Privacy Policy.

Contact Support

If you still need help, reach out by email. To resolve your issue faster, please include your device model, operating system version (for example iOS 18 or Android 15), and a short description of what you expected versus what happened.

We aim to reply to most messages within 24–48 business hours. Safety-related reports may be prioritized.

Additional resources